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- Arisara Jiamsanguanwong
Assoc. Prof. Arisara Jiamsanguanwong, D.Eng.
- 6th Floor of Engineering 4 Bldg., Room 608
- +66-2218-6829
- arisara.j@chula.ac.th
Overview
Dr.Arisara Jiamsanguanwong is an Associate Professor at the Department of Industrial Engineering, Chulalongkorn University. Her research focuses on human-system integration, usability design and evaluation, and cost of interaction in the field of human factors and ergonomics.
Education
D.Eng. Industrial Engineering and Management
Tokyo Institute of Technology, Japan, 2014
M.Eng. Industrial Engineering and Management
Tokyo Institute of Technology, Japan, 2012
B.Eng. (Honor) Industrial Engineering
Chulalongkorn University, Bangkok, Thailand, 2010
Expertise
Human Factors & Safety Engineering
Information Technology Management
Publications
2021
Sunthon Sangthong, Arisara Jiamsanguanwong
Estimating the reading time of familiar and non-familiar words Conference
IEOM Society, 2021, (Cited by: 0).
@conference{Sangthong20211366,
title = {Estimating the reading time of familiar and non-familiar words},
author = {Sunthon Sangthong and Arisara Jiamsanguanwong},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85114225244&partnerID=40&md5=a7f1c8209a6e044f95270c81abd49789},
year = {2021},
date = {2021-01-01},
journal = {Proceedings of the International Conference on Industrial Engineering and Operations Management},
pages = {1366 – 1374},
publisher = {IEOM Society},
abstract = {Reading time is worth estimate in many contexts of engineering design such as the directional sign presented on narrow space, the design of technology interface in car for user to read while driving, or process simulation of people evacuate from any disaster that need to read some word sign. While the majority of researches in this area have been focusing on the development of reading skills, where traditional study were relied on reading speed to apply on word reading time. Thus, the purpose of this study was to estimate the reading time of familiar and non-familiar words concerning individual differences in term of IQ level. A total of 59 Thai natives participated in this study. Results provided reading time estimating equations and pattern of reading time. Implications for designers are discussed. © IEOM Society International.},
note = {Cited by: 0},
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Apiwat Thongprasert, Arisara Jiamsanguanwong
New product development processes for iot-enabled home use medical devices: A systematic review Journal Article
In: Engineering Journal, vol. 25, no. 2, pp. 15 – 48, 2021, (Cited by: 14; All Open Access, Gold Open Access, Green Open Access).
@article{Thongprasert202115,
title = {New product development processes for iot-enabled home use medical devices: A systematic review},
author = {Apiwat Thongprasert and Arisara Jiamsanguanwong},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85102682432&doi=10.4186%2fej.2021.25.2.15&partnerID=40&md5=d34afecaa27949c84d261d3fe6e37e49},
doi = {10.4186/ej.2021.25.2.15},
year = {2021},
date = {2021-01-01},
journal = {Engineering Journal},
volume = {25},
number = {2},
pages = {15 – 48},
publisher = {Chulalongkorn University, Faculty of Fine and Applied Arts},
abstract = {Background: In the new forefront of healthcare at patients’ homes, medical devices developed to use at home setting by lay users are essential. The adoption of home-use medical devices will benefit both patients and public healthcare services in terms of quality of life, enhanced outcomes, and reduced cost of care. Home use medical devices associated with Internet-Of-Things (IOT) technology assists patients in performing self-care as well as providing health information remotely to health care professionals. However, adopting technology requires understanding the nature of the medical device and medical device development (MDD). Existing studies concerning the new product development (NPD) processes or design processes were systematically reviewed to explore knowledge and expertise to provide a framework for IOT engineers or designers to adopt IOT technology to home use medical devices. Objective: This study aimed to review the published literature to explore the current studies in the field of the NPD process, design process, design methodology, and outcome of the device affecting user acceptance. Methods: A systematic review following PRISMA guidelines of the English language literature from four electronic databases and academic search engines published from 2007 to 2018 was conducted. The papers were screened and assessed following predefined inclusive and exclusive criteria. The results were analyzed according to the research questions. Results: The findings revealed state-of-the-art in the NPD process and design process (n=4), the design methodology (n=23), and the resultant outcomes of empirical or clinical research in the validation stage (n=14) of medical device development (MDD). The findings also delineated existing studies in NPD, design process, and design methodologies aimed to ensure that medical devices would be effective and safe. Human factor engineering (HFE), cognitive method, ethnographic, and other methodologies were proposed to understand users, uses and context of use. Barriers, constraints, and multidisciplinary communication were addressed. Tools, processes, and methodologies were proposed to overcome the barriers. Conclusion: As home-use medical device development (MDD) and the adoption of IOT technology is now at a crossroads. This study addresses the necessity for future academic studies related to IOT adoption to MDD, including unique risks, multidisciplinary problems, emerging from IOT technology. Finally, future studies aimed at fabricating the NPD process or design process for IOT home-use medical devices to gain user acceptance were outlined. © 2021, Chulalongkorn University, Faculty of Fine and Applied Arts. All rights reserved.},
note = {Cited by: 14; All Open Access, Gold Open Access, Green Open Access},
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Arisara Jiamsanguanwong, Pattarapa Tientrakul, Fuanglada Sookseng, Chayapol Ophaswongse, Oran Kittithreerapronchai
System improvement of medicine delivery service: Case study of traditional Chinese medicine Journal Article
In: International Journal of Healthcare Management, vol. 14, no. 4, pp. 984 – 992, 2021, (Cited by: 6).
@article{Jiamsanguanwong2021984,
title = {System improvement of medicine delivery service: Case study of traditional Chinese medicine},
author = {Arisara Jiamsanguanwong and Pattarapa Tientrakul and Fuanglada Sookseng and Chayapol Ophaswongse and Oran Kittithreerapronchai},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85078884466&doi=10.1080%2f20479700.2020.1723945&partnerID=40&md5=cf7532c2c9d8307e6716da15af4c0268},
doi = {10.1080/20479700.2020.1723945},
year = {2021},
date = {2021-01-01},
journal = {International Journal of Healthcare Management},
volume = {14},
number = {4},
pages = {984 – 992},
publisher = {Taylor and Francis Ltd.},
abstract = {Traditional Chinese Medicine (TCM) hospital is a nursing facility that provides comprehensive Chinese medical services. The hospital provides medicine delivery service for patients who find it inconvenient to wait for medications. From our study on TCM’s medicine delivery service via constructing a customer journey map, four main problems were found: first, non-systematic service requesting steps; second, non-systematic pricing and work distribution; third, redundant and repeated works in the system; and fourth, patients’ uncertain waits for the delivery. These indicated the inefficiency of the delivery. This project therefore aimed to improve the efficiency of TCM’s medicine delivery services by implementing three improvements: first, improving the database system by providing an address recording web application with geolocation; second, connecting hospital personnel’s work with patients by developing web applications which include medicine delivery function for patients, delivery officers and administrators; and finally, creating an advertisement poster for the medicine delivery service which includes description for patients of the standard steps for requesting delivery. After implementing the solution, usability and patient satisfaction level testing were conducted to ensure the applications’ usability and the system’s efficiency. As a result, the applications increased the efficiency of medicine delivery and users’ satisfaction level. © 2020 Informa UK Limited, trading as Taylor & Francis Group.},
note = {Cited by: 6},
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pubstate = {published},
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}
2018
Patama Juntakoon, Arisara Jiamsanguanwong
Usability Evaluation of Nutrition Fact Label Conference
Institute of Electrical and Electronics Engineers Inc., 2018, (Cited by: 0).
@conference{Juntakoon201816,
title = {Usability Evaluation of Nutrition Fact Label},
author = {Patama Juntakoon and Arisara Jiamsanguanwong},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85062424032&doi=10.1109%2fICISE.2018.00011&partnerID=40&md5=4b7ff313211972536a76955e582486a4},
doi = {10.1109/ICISE.2018.00011},
year = {2018},
date = {2018-01-01},
journal = {Proceedings - 2018 3rd International Conference on Information Systems Engineering, ICISE 2018},
pages = {16 – 20},
publisher = {Institute of Electrical and Electronics Engineers Inc.},
abstract = {The nutritional fact label (NFL) is the medium used to communicate nutritional information that help people having a balance-dietary, while there were evidences claimed that current format of NFL had an interface issues. Thus, the purpose of this study was to evaluate usability of nutrition fact label concerning people's health literacy. This study conducted a quantitative usability testing together with an in-depth interview in order to understand how people accessed the nutrition information in current design. Forty participants with 10 people that are high health literacy and 30 people that are low health literacy participated in the usability testing. The individual differences of health literacy were found and the major interface issues were illustrated and discussed. © 2018 IEEE.},
note = {Cited by: 0},
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Waratta Authayarat, Papawee Kasornsuwan, Arisara Jiamsanguanwong
Design and validation of affective warning pictorials on alcohol container labels Journal Article
In: Advances in Intelligent Systems and Computing, vol. 585, pp. 34 – 42, 2018, (Cited by: 2).
@article{Authayarat201834,
title = {Design and validation of affective warning pictorials on alcohol container labels},
author = {Waratta Authayarat and Papawee Kasornsuwan and Arisara Jiamsanguanwong},
editor = {Chung W. and Shin C.S.},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85021752388&doi=10.1007%2f978-3-319-60495-4_4&partnerID=40&md5=6e7b03777ee4052985b16e2dc401171d},
doi = {10.1007/978-3-319-60495-4_4},
year = {2018},
date = {2018-01-01},
journal = {Advances in Intelligent Systems and Computing},
volume = {585},
pages = {34 – 42},
publisher = {Springer Verlag},
abstract = {Affects in warning pictorials are essential in the warning effectiveness such as comprehension and hazard perception. The purpose of this research were to design and validate emotional warning pictorials for alcohol container labels in order to increase awareness of risks from alcohol consumptions. Survey and brainstorming techniques were used to collect the idea of possible affective warning pictorials. All ideas generated through those techniques were grouped for finding candidate pictorials. Sixty affective warning pictorials were designed and categorized into three affective state groups equally as positive, neutral, and negative. Forty Thai male participants participated in this study for affective warning pictorials’ validation. Participants were asked with agreement to attend the affective manipulation by watching pictures from the International Affective Picture System (IAPS) to adjust participants’ affective state as neutral state before starting the experiment. The Self-Assessment Manikin was used to assess valence and arousal of participants after seeing each of sixty affective warning pictorials. The result showed that affective warning pictorials were able to evoke specific affective state of warning pictorials to participants such as positive, neutral, and negative state. Affective warning pictorials from this research can be implemented as the alcohol container labels. The direction of future research will be focused on the study of comprehension, risk perception, and motivation to stop drinking alcohol after participants perceive affective warning pictorials. © Springer International Publishing AG 2018.},
note = {Cited by: 2},
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pubstate = {published},
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Nattaporn Phongphaew, Arisara Jiamsanguanwong
Usability evaluation on learning management system Journal Article
In: Advances in Intelligent Systems and Computing, vol. 607, pp. 39 – 48, 2018, (Cited by: 17).
@article{Phongphaew201839,
title = {Usability evaluation on learning management system},
author = {Nattaporn Phongphaew and Arisara Jiamsanguanwong},
editor = {Falcao C. and Ahram T.},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85022328830&doi=10.1007%2f978-3-319-60492-3_4&partnerID=40&md5=c3c90c99dd73182ce8aa0e278a3c2d37},
doi = {10.1007/978-3-319-60492-3_4},
year = {2018},
date = {2018-01-01},
journal = {Advances in Intelligent Systems and Computing},
volume = {607},
pages = {39 – 48},
publisher = {Springer Verlag},
abstract = {The learning management system (LMS) is an information and communication technology (ICT) that helps to improve efficiency of learning activities especially on higher education. Moreover, it becomes necessary for the transformation of education through digital format and virtual learning environments. The well-designed LMS interface will enrich the effectiveness of pedagogy. The myCourseVille is a LMS that use in many universities in Thailand to support teachers and students to manage their class activities. However, the problems of improper interface and complexness of using myCourseVille were also reported from end-users. While, the successful of LMS adoption and user satisfaction depend on the ease of use and user friendly interface of the system. In order to improve quality of myCourseVille and enhance user satisfaction, the details and root cause of interface problems were tested and identified. Thus, the purpose of present study was to identify the major concerned interface issues of myCourseVille by using usability evaluation method associated with five usability attributes on student’s interface and teacher’s interface. The implication of this study could be used as a guideline for LMS software developer to improve the basic features of the system and quality of user interface in term of usability. © Springer International Publishing AG 2018.},
note = {Cited by: 17},
keywords = {},
pubstate = {published},
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}
Sakulporn Pornpanom, Arisara Jiamsanguanwong
The differences of individual spatial strategy on their solving performance Conference
Institute of Electrical and Electronics Engineers Inc., 2018, (Cited by: 1).
@conference{Pornpanom2018105,
title = {The differences of individual spatial strategy on their solving performance},
author = {Sakulporn Pornpanom and Arisara Jiamsanguanwong},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85050131468&doi=10.1109%2fIEA.2018.8387079&partnerID=40&md5=ba2c1c9c8fc1b20c15b1b8b826e8d7ff},
doi = {10.1109/IEA.2018.8387079},
year = {2018},
date = {2018-01-01},
journal = {2018 5th International Conference on Industrial Engineering and Applications, ICIEA 2018},
pages = {105 – 109},
publisher = {Institute of Electrical and Electronics Engineers Inc.},
abstract = {Spatial ability has numerous definitions such as the ability to perceive and perform manipulation on perception accurately. While majority of researches in this area have been focusing on the development of the training materials despite a concern of human factor as their cognitive strategy for solving spatial problems. Thus, the purpose of this study is to investigate the differences of individual spatial strategy on their spatial solving performance. Two-hundred-eighty-seven first-year Thai engineering student participated in this study. The results revealed the validity of individual spatial strategy and showed that people with analytic spatial strategy had the significantly lower performance in spatial solving than those with holistic and intermediate strategy. This study has the implication on the training process and materials that suit with the thought process of people to enhance the effectiveness and efficiency of the training. Discussion and future work were provided. © 2018 IEEE.},
note = {Cited by: 1},
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}
2017
Santi Ritthiron, Arisara Jiamsanguanwong
Usability evaluation of the university library network’s website using an eye-tracking device Conference
vol. Part F131200, Association for Computing Machinery, 2017, (Cited by: 7).
@conference{Ritthiron2017184,
title = {Usability evaluation of the university library network's website using an eye-tracking device},
author = {Santi Ritthiron and Arisara Jiamsanguanwong},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85033559593&doi=10.1145%2f3133264.3133294&partnerID=40&md5=4fb2673c289583177bcf2aaf9c2a1e0e},
doi = {10.1145/3133264.3133294},
year = {2017},
date = {2017-01-01},
journal = {ACM International Conference Proceeding Series},
volume = {Part F131200},
pages = {184 – 188},
publisher = {Association for Computing Machinery},
abstract = {The library website plays an important role in the support of people's information literacy by allowing them to efficiently access the information. The user-friendliness and usability of userinterface of the library website would enhance the information searching process. The purpose of the present study was to evaluate the usability of a library website using an eye-tracking device. A usability test was conducted on 7 activity tasks with the assessment of effectiveness, efficiency, and satisfaction together with Tobii Pro X2-30 eye-tracker to evaluate the usability according to ISO 9241-11:1998. A think-aloud protocol was used during the test. Both qualitative and quantitative results were analyzed. The results from the quantitative analysis revealed that. The interface of all the tasks should be redesigned, especially for Task 2 (Search Thai journals and export to email) where almost no one could complete this task. Then, the results from the qualitative usability evaluation using the eye-tracking device and think-aloud technique provided some guidelines for the improvement of the usability of the library website. © 2017 Association for Computing Machinery.},
note = {Cited by: 7},
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Arisara Jiamsanguanwong, Pat-Arin Chanduen, Wipawee Tharmmaphornphilas
Gender Differences in Affective Response from Warning Pictorials on Cigarette Label Conference
vol. 111, Elsevier B.V., 2017, (Cited by: 0; All Open Access, Gold Open Access).
@conference{Jiamsanguanwong2017435,
title = {Gender Differences in Affective Response from Warning Pictorials on Cigarette Label},
author = {Arisara Jiamsanguanwong and Pat-Arin Chanduen and Wipawee Tharmmaphornphilas},
editor = {Fong S. and Fiaidhi J.},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85029348034&doi=10.1016%2fj.procs.2017.06.045&partnerID=40&md5=f17c7eca37eb21678de59f57067dd4b3},
doi = {10.1016/j.procs.2017.06.045},
year = {2017},
date = {2017-01-01},
journal = {Procedia Computer Science},
volume = {111},
pages = {435 – 440},
publisher = {Elsevier B.V.},
abstract = {Consideration of designing an emotional warning pictorial on cigarette labels which will be used in public place, the effect from gender differences should be concerned. The aim of this study was to examine gender differences in emotional response from warning pictorials on cigarette labels. Sixty engineering students participated in this study. Half of them are males. Neutral affect manipulation using IAPS was conducted prior the experiments. Participants were asked to rate their emotional responses from sixty warning pictorials (positive, neutral, negative). Results revealed that both male and female participants could perceive target emotional affective warning pictorials, although there were some differences. Male participants perceived greater arousal than female participants which contradicts to previous study. Implications for affective warning pictorial design concerning gender difference.},
note = {Cited by: 0; All Open Access, Gold Open Access},
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2016
Nattaporn Phongphaew, Arisara Jiamsanguanwong
The usability evaluation concerning emotional responses of users on learning management system Conference
International Workshop on Computer Science and Engineering (WCSE), 2016, (Cited by: 6).
@conference{Phongphaew201643,
title = {The usability evaluation concerning emotional responses of users on learning management system},
author = {Nattaporn Phongphaew and Arisara Jiamsanguanwong},
url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-84982843910&partnerID=40&md5=95539f8ae7d90754320f6b18dec0c525},
year = {2016},
date = {2016-01-01},
journal = {2016 6th International Workshop on Computer Science and Engineering, WCSE 2016},
pages = {43 – 48},
publisher = {International Workshop on Computer Science and Engineering (WCSE)},
abstract = {Usability evaluation itself was not guarantee user satisfaction of learning management system (LMS), while an emotional response of user is worth being considered. The purpose of present study was to examine the relationship of each usability attributes and emotional responses of user in order to understand the relationships of these two evaluation methods. Usability testing was conduct on myCourseVille with 5 usability attributes; learnability, efficiency, effectiveness, memorability, and satisfaction. Along with emotional responses for each tasks. Results revealed that user emotional responses were significant correlated with learnability and satisfaction attributes. Implication from this study was for LMS software developer to improve user interface in term of usability and user emotional responses while using system.},
note = {Cited by: 6},
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